jqk88 Privacy Policy — How We Handle Your Personal Data

1 Introduction

1.1 jqk88 ("we", "us", "the Company") operates jqk88.app and all associated services, including the Sportsbook, Casino, Slots, and Esports betting sections. This Privacy Policy ("Policy") describes our practices regarding the collection, use, storage, and disclosure of personal data belonging to users ("you", "the User") of the jqk88 Platform.

1.2 This Policy is to be read together with jqk88's Terms & Conditions. Capitalised terms not defined herein have the meanings ascribed to them in the Terms & Conditions.

1.3 By registering an account on jqk88.app or continuing to use the Platform, you acknowledge that you have read, understood, and agreed to the data practices described in this Policy. If you do not agree, you must not use the Platform.

1.4 jqk88 is the data controller for personal data collected through jqk88.app. We process personal data in accordance with applicable data protection legislation and our obligations under international gaming licensing requirements.

2 Data We Collect

2.1 jqk88 collects the following categories of personal data:

2.2 jqk88 does not collect sensitive special categories of personal data (such as health data, racial or ethnic origin, religious beliefs, or biometric data) unless expressly required by a regulatory authority or legal obligation.

3 How We Collect Data

3.1 Directly from you: When you register a jqk88 account, complete the KYC verification process, make deposits or withdrawals, contact customer support, or participate in promotions.

3.2 Automatically: When you use jqk88.app, we automatically collect technical and behavioural data through cookies, server logs, and similar tracking technologies. See Section 7 for details on cookies.

3.3 From third parties: jqk88 may receive data from identity verification service providers, payment processors (including Touch 'n Go eWallet, Boost, DuitNow, and FPX), fraud prevention partners, and where required, government or regulatory authorities.

4 Legal Basis for Processing

4.1 jqk88 processes personal data on the following legal bases:

• Contractual necessity: Processing required to create and manage your account, process transactions, and deliver services as described in the Terms & Conditions;
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and gaming licensing conditions;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your rights;
• Consent: Processing for marketing communications, where you have provided express consent. You may withdraw consent at any time via your account settings or by contacting support.

5 How We Use Your Data

5.1 jqk88 uses your personal data for the following purposes:

• Creating, managing, and maintaining your jqk88 account;
• Processing deposits and withdrawals via Malaysian payment methods including Touch 'n Go eWallet, Boost, DuitNow, and FPX;
• Verifying your identity and age (mandatory 21+ requirement) in accordance with licensing obligations;
• Detecting, investigating, and preventing fraudulent activity, money laundering, and other illegal conduct;
• Monitoring for responsible gaming indicators and intervening where problem gambling patterns are identified;
• Providing customer support and resolving disputes;
• Sending transactional communications (account confirmations, deposit receipts, withdrawal notifications);
• Sending promotional communications about jqk88 products and services, where you have provided consent or where permitted by applicable law;
• Complying with legal obligations imposed by regulatory authorities and gaming licensing bodies;
• Analysing platform usage to improve the jqk88 user experience.

6 Data Sharing & Disclosure

6.1 jqk88 may share your personal data with:

• Payment processors: Including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, and other payment partners, to process deposits and withdrawals;
• Identity verification providers: Third-party KYC and AML service providers who verify identity documents and conduct sanctions screening;
• Gaming software providers: Game studios and live casino platform providers who deliver content through jqk88.app and require bet history data for game session management;
• Regulatory and licensing authorities: Where required by our gaming licence or by applicable law, including responses to lawful requests from government authorities;
• Fraud prevention and security partners: Third-party services used to detect and prevent fraudulent activity on the jqk88 platform;
• IT infrastructure providers: Cloud hosting, content delivery, and cybersecurity service providers who process data on our behalf under data processing agreements.

6.2 All third parties with whom jqk88 shares personal data are contractually required to process that data only for the specified purpose, to maintain appropriate security measures, and to comply with applicable data protection laws.

7 Cookies & Tracking Technologies

7.1 jqk88.app uses cookies and similar tracking technologies to operate the Platform and improve user experience. Cookies are small data files stored on your device when you visit jqk88.app.

7.2 jqk88 uses the following categories of cookies:

• Strictly necessary cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in to your jqk88 account. These cannot be disabled.
• Performance cookies: Collect anonymised data about how users interact with jqk88.app — page load times, error rates, and navigation paths. This data is used to improve platform performance.
• Functional cookies: Remember your preferences, such as language settings and display preferences, to personalise your jqk88 experience.
• Analytics cookies: Used to understand aggregate user behaviour on jqk88.app. Data collected is anonymised and used for internal reporting and product development.

7.3 You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair or prevent access to the jqk88 Platform.

8 Data Retention

8.1 jqk88 retains personal data for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal and regulatory obligations.

8.2 Specific retention periods applicable to jqk88 include:

• Account and identity data: Retained for a minimum of five (5) years following account closure, in accordance with AML and gaming licensing requirements;
• Transaction and financial data: Retained for a minimum of five (5) years from the date of the transaction;
• Betting and game records: Retained for a minimum of three (3) years, or longer if required by regulatory audit;
• Customer support communications: Retained for two (2) years from the date of resolution;
• Technical logs: Retained for up to twelve (12) months for security and fraud investigation purposes.

8.3 Where personal data is no longer required and no legal basis for continued retention exists, jqk88 will securely delete or anonymise the data.

9 Data Security

9.1 jqk88 implements appropriate technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your device and jqk88.app;
• Encryption at rest for sensitive personal and financial data stored on jqk88 systems;
• Access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security audits, penetration testing, and vulnerability assessments;
• Two-factor authentication options for user accounts to reduce the risk of unauthorised access;
• Incident response procedures for detecting and responding to data security breaches.

9.2 In the event of a data security breach that is likely to result in a risk to your rights and freedoms, jqk88 will notify affected users and relevant regulatory authorities in accordance with applicable notification requirements.

10 Your Rights

10.1 Subject to applicable law and our obligations under gaming licensing requirements, you have the following rights in respect of your personal data held by jqk88:

• Right of access: Request a copy of the personal data jqk88 holds about you;
• Right of rectification: Request correction of inaccurate or incomplete personal data;
• Right to erasure: Request deletion of your personal data where there is no longer a legal basis for retention. Note: this right is subject to our legal retention obligations under gaming and AML regulations;
• Right to restrict processing: Request that jqk88 limit the processing of your data in certain circumstances;
• Right to data portability: Request a machine-readable copy of personal data you have provided to jqk88;
• Right to object: Object to processing based on legitimate interests or for direct marketing purposes;
• Right to withdraw consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

10.2 To exercise any of these rights, contact jqk88 via the support contact details on jqk88.app. jqk88 will respond to valid requests within thirty (30) days, subject to identity verification requirements.

11 Children's Privacy

11.1 If you are a parent or guardian and believe that a person under 21 in your care has registered a jqk88 account, please contact jqk88 support immediately. We will investigate and take appropriate action, including account closure and data deletion.

12 International Data Transfers

12.1 jqk88 may transfer personal data to service providers and partners located outside of Malaysia. Where such transfers occur, jqk88 ensures that appropriate safeguards are in place to protect personal data, including data processing agreements that impose obligations equivalent to those applicable in Malaysia.

12.2 By using the jqk88 Platform, you acknowledge and consent to the transfer of your personal data to other jurisdictions as described in this Policy, subject to the safeguards outlined above.

13 Changes to This Policy

13.1 jqk88 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform operations. Updated versions will be published on jqk88.app with a revised "Last updated" date.

13.2 For material changes to this Policy, jqk88 will notify registered users by email or via an in-platform notification at least seven (7) days before the changes take effect. Continued use of the Platform after the effective date of the updated Policy constitutes acceptance of the revised terms.

14 Contact Us

14.1 For any questions, concerns, or requests relating to this Privacy Policy or jqk88's data practices, please contact us at:

14.2 jqk88 takes all privacy enquiries seriously and will respond to data protection requests within the timeframes specified in this Policy and applicable law.